A legal disclaimer

These are the terms and conditions that apply to the coaching services offered by SWS Global Coaching Services ABN 97 735 160 101. These terms and conditions are to be read together with any services agreement and any other written agreements between us. These documents together form our entire agreement. Please read these terms and conditions carefully, as they outline the rights and responsibilities of both the Coach and the client. By engaging in coaching services, you agree to be bound by these terms and conditions. 

Terms & Conditions - the basics

Coaching Services1.1. My coaching services may be delivered online, face to face or via telephone, or a mixture of all three. Unless expressly agreed by myself, coaching is done online. 1.2 The exact day and time of your coaching session will be decided based upon mutual availability of the coach & student. The duration of your coaching session or package will be precisely outlined in the order form as coaching sessions.1.3 I would like to be clear that I am a soft skills coach, and in no way qualified or willing to act as any other professional. I do not provide advice or support outside of my areas of expertise. Particularly, I am not certified, inclined, or equipped to offer counselling or therapy services.1.4 The coaching services are designed to assist you in improving academic performance, interview performance and developing general skills that will help boost results academically & authorise . I do not guarantee specific job placements, interview outcomes or academic results.

 

2. Services

2.1. I will offer personalised coaching sessions either online or via telephone meetings. In the absence of explicit agreement, sessions will not be conducted in-person or face-to-face.

2.2. It is your responsibility to inform of any changes in availability - at least 48 hours prior to your session to avoid incurring charges which can be done through via phone or email. While requesting a change in date/time please note there is no guarantee of availability though we will make every effort to accommodate your needs promptly.

2.3. Once established at the outset of the coaching program, the session frequency remains fixed and cannot be altered.

2.4. Once determined at the commencement of the coaching program, the selected coaching topics remain unchanged throughout the program.

2.5. Payment for each coaching session is required to be made via Electronic Funds Transfer to the specified bank account detailed on your invoice, at least 72 hours before the scheduled coaching session. A payment remittance confirming the payment should be sent via email to studyywellsolutionss@outlook.com.

 

3. Client responsibilities

3.1 You acknowledge and agree to the following:

(a) It is your responsibility to reschedule any 1:1 coaching sessions.

(b) Coaching is a collaborative effort, and you understand that you bear the responsibility for your own progress and outcomes.

(c) You commit to actively engaging in the coaching process, completing assigned tasks, and providing necessary information to facilitate productive coaching sessions.

(d) You assume full responsibility for your physical, mental, and emotional well-being while utilizing my programs or accessing the online portal. You acknowledge that you have the option to discontinue using my programs at any time, understanding that such discontinuation does not warrant a refund.

(e) If you are currently receiving treatment from a mental health professional, it is your obligation to inform them of your decision to utilize my programs. You are advised to consult with them to ascertain whether you possess the requisite capacity to fully participate in my programs.

 

4. Fees and Payment

4.1 The client agrees to remit the coaching fees as to the nominated bank account on the invoice at least 72 hours prior to every coaching session and will send a payment remittance via email to studyywellsolutionss@outlook.com.

4.3 Failure to adhere to payment deadlines may lead to the suspension or cessation of coaching services.

4.3 All fees rendered are non-refundable, except in instances explicitly specified within the service agreement or as mutually decided upon by the Coach and the client.

 

5.Refund Policy

5.1 Should you opt to discontinue my coaching package before its completion, I do not provide refunds.

5.2 Refunds will not be issued under any circumstances, including but not limited to:

(a) Inability to attend all coaching sessions within the designated timeframe.

(b) Difficulty securing a coaching session on a specific date or time.

(c) Challenges in scheduling a coaching session within a particular timeframe.

(d) Inability to attend coaching sessions due to personal circumstances, such as illness.

It's important to note that while I will endeavour in good faith to accommodate your preferences, I cannot guarantee the fulfilment of all requests. If you require a specific date and time for your coaching session, please reach out to 

 

6.Termination

6.1 The provision of my coaching services to you will conclude upon the expiration of the agreed-upon term.

6.2 In the event that I determine, for any reason not attributable to your actions, that I am unable to fulfill any or all of the services included in your package, you consent to the termination of this agreement through written notice from me, without the obligation to provide specific reasons. Should I opt to terminate this agreement, I will, at my discretion, refund to you the portion of my fees corresponding to the remaining duration of this agreement or commensurate with the services already rendered.

 

7.Confidentiality

7.1 I commit to preserving the confidentiality of all information disclosed by you during our coaching sessions, unless obligated by law or upon your explicit consent for disclosure.

7.2 Any confidential information shared with you during the program is intended for your personal or professional development, and you agree not to divulge such information to any other individual or entity.

7.3 Additionally, you agree to uphold the confidentiality of any proprietary information or materials provided by me throughout the coaching process.

 

8. Limited Liability and Indemnity

8.1 Within the bounds of applicable laws, I shall not be held liable for any losses or damages, including but not limited to loss of opportunities or damages endured by individuals as a result of implementing or adhering to any advice, coaching, ideas, or content provided as part of my programs.

8.2 Subject to the fullest extent permitted by law and without limiting the provisions of the Australian Consumer Law, you acknowledge and agree that:

(a) My total cumulative liability for any claim(s) arising from your participation in any program I offer is capped at the actual amount paid by you for that specific package or program;

(b) In the event of any deficiency in a package or program, my liability will be confined, at my discretion, to either:

(i) Providing the package or program again; or

(ii) Partial or complete reimbursement of the expenses incurred for that package or program.

8.3 You consent to indemnify and safeguard me against any losses or damages sustained by you or any other party as a result of your violation of these terms and conditions.

 

9. Intellectual Property

9.1 The ownership of all intellectual property rights pertaining to my packages and programs remains solely with me. Your access to any of my courses, classes, or coaching sessions does not confer upon you any ownership rights to those program materials or any other related materials.

9.2 You are solely permitted to utilise the coaching materials for your personal use. It is prohibited to share, distribute, or resell any portion or entirety of these materials without obtaining my prior written consent. You are expressly forbidden from leveraging my materials to create your own programs or training materials for commercial purposes or for distribution to others.

 

10. Your Content & Data 

10.1 Although efforts are made to safeguard your data, it's important to note that the online portals Kajabi and others are not intended as backup systems and should not be treated as such. I cannot assure the security of your data, and thus, I bear no responsibility or liability for its storage, theft, deletion, correction, destruction, damage, or loss. It is strongly advised that you implement a regular backup system for your data to ensure its safety.

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Third Party Services

11.1 Should I provide any third-party recommendations, including but not limited to products, programs, or services ('third-party services'), it is because, to the best of my knowledge, they represent quality offerings or reputable service providers. However, it is imperative that you conduct your own due diligence to safeguard your interests.

11.2 I will not assume liability or responsibility for your utilisation of third-party services, nor for any losses or damages incurred by you or any other individual resulting from such utilisation.

 

12. Disclaimer

12.1 My packages and programs are designed to stimulate a thought-provoking and innovative process that encourages you to realize your personal and professional potential to the fullest extent. It's important to note that I cannot undertake the work on your behalf. By engaging in my programs, you agree to assume responsibility for your own circumstances, acknowledging that the benefits you derive from these programs will be contingent upon your individual circumstances and the effort you invest.

12.2 You recognize that the implementation of suggested changes or ideas may require a greater commitment of time and effort for some participants compared to others. Consequently, outcomes may vary based on individual starting points, willingness to adapt, and emotional intelligence.

12.3 While I employ reasonable skills and care in delivering my packages and programs, I cannot guarantee the fulfillment of your objectives or the consistency or improvement of your results. Each individual approaches these programs with unique circumstances, skills, and attitudes, all of which can influence their outcomes.

12.4 You bear responsibility for your decisions, choices, actions, and outcomes when integrating my coaching into various aspects of your life. You agree that I shall not be held liable for any action or inaction, or for any direct or indirect consequences of the services I provide.

12.5 While every effort is made to ensure accuracy, I do not make representations regarding the suitability, reliability, availability, timeliness, 

completeness, or accuracy of any information provided in my online portal for any purpose. To the fullest extent permitted by applicable law, the content in my online portal is provided "as is," without warranty or condition of any kind.

12.6 Information presented in my online portal is intended for educational purposes only, and I disclaim any responsibility for your use of the information provided.

12.7 You understand that my packages and programs are not a substitute for professional advice from qualified legal, mental health, medical, financial, business, spiritual, or other professionals. It is essential to seek independent professional guidance for matters in these areas, and you acknowledge that all decisions and actions in these domains are solely your responsibility.

12.8 You acknowledge that my packages and programs are not a replacement for counselling or therapy and do not serve to prevent, diagnose, treat, or cure any mental disorder or medical condition.

 

13. General

13.1 Relationship - I am providing my coaching packages and programs to you as an independent contractor, and nothing within these terms and conditions should be construed to imply otherwise.

13.2 Assignment - These packages and programs are tailored specifically for you and this agreement is non-transferable to any other individual.

13.3 No Waiver - Any leniency or concessions granted by me will not constitute a waiver of any of my rights or remedies under this agreement.

13.4 Governing Law - This agreement is governed by the laws of Queensland, Australia, and you consent to the jurisdiction of the courts of Queensland, Australia in the event of a serious dispute between us.

13.5 Severability - If any provision of these terms and conditions is deemed invalid or unenforceable, such provision will be severed, and the remaining provisions will remain in effect.

13.6 Entire Agreement - These program terms and conditions, along with our services agreement and any other formal written agreements between us, constitute the entire agreement. Any prior or subsequent discussions not included in our written agreements are not considered part of our agreement or associated fees unless expressly included or agreed upon in writing.

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Signing up for any coaching package with StudyyWell Solutionss (SWS Global Coaching Services) implies your acceptance of the Terms & Conditions.